Part of the Endecon Group

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086 1363 3266

Email

ubuntu@endecon.co.za

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Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how the Company collects, uses, stores, shares, and protects Your Personal Information when You use this Website or interact with Our services.

This policy aligns with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and should be read together with Our Email and Website Disclaimer, Cookies Policy, and the terms and conditions available on the Website.

By continuing to access and use the Website or Services, You confirm that You have read, understood, and consent to the processing of Your Personal Information in accordance with this Privacy Policy.

  1. INTERPRETATION AND DEFINITIONS
    • Interpretation
      • The words of which the initial letter is capitalized have meanings defined under the following conditions.
      • The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
    • Definitions
      • For the purposes of this Privacy Policy:
      • “You”means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
      • “Company”(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Endecon Ubuntu (Pty) Ltd, located at 9 Ehmke Str, Sonheuwel, Nelspruit, Mpumalanga, South Africa, 1200.
      • “Account” means a unique account created for You to access Our Service or parts of Our Service.
      • “Website”refers to Endecon Ubuntu, accessible from https://www.endeconubuntu.co.za/
      • “Service”refers to the Website.
      • “Country”refers to: South Africa
      • “Service Provider”means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
      • “Third-party Social Media Service”refers to any website or any social network website through which a User can log in or create an account to use the Service.
      • “Personal Information” means information as defined in section 1 of POPIA.
      • “Cookies” is as defined and governed by the Cookies Policy of the company .
      • “Usage Data”refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

 

  1. COLLECTING AND PROCESSING YOUR PERSONAL INFORMATION
    • Types of Data Collected
      • Personal Information
        • While using Our Service, you may be requested to provide Us with personally identifiable information that can be used to contact or identify You.
        • Personally identifiable information may include, but is not limited to Email address, First name and last name, Phone number, Usage Data.
      • Usage Data
        • Usage Data is collected automatically when using the Service.
        • Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type and version, the pages You visit on Our Website, the date and time of Your visit, time spent on pages, and other diagnostic data such as device identifiers.
        • When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
        • We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
      • Third-Party Social Media Services
        • Where applicable, You may register or log into Our Service using third-party social media platforms, including (but not limited to) Google, Facebook, or Twitter.
        • If You choose to connect via such platforms, We may collect the Personal Information associated with Your social media account (e.g. name, email address, activity, contact list), as permitted by Your privacy settings on the relevant platform.
        • By providing access, You authorise the Company to process this information in accordance with this Privacy Policy.
      • Cookies and Tracking Technologies
        • We use cookies in line with Our Cookies Policy, also available on this Website, technologies to enhance Your browsing experience, analyse Website traffic, and improve functionality.
        • You may set Your browser to refuse cookies or alert You when cookies are being used. However, if You do not accept cookies, some features of the Website may not function properly.
        • The specific types of cookies that may be used are detailed in Our Cookies Policy, which outlines:
          • The purpose of each type of cookie;
          • Whether cookies are administered by us or by third parties;
          • Your choices regarding enabling or disabling cookies;

 

  • Use of Your Personal Information
    • The Company may use Personal Information only for lawful, specific, and explicitly defined purposes related to the operation of Our Website and the delivery of Our Services, including the following:
      • Service Delivery and Performance:
        • To provide, operate, and maintain the Website and Services;
        • To manage Your registration and account access;
        • To fulfil Our contractual obligations, including processing purchases and rendering Services.
      • Communication and Customer Support:
        • To respond to Your enquiries or requests;
        • To contact You regarding account matters, system notifications, service updates, or security alerts;
        • To send marketing or promotional material where You have not opted out of such communications.
      • Service Improvement and Analytics:
        • To monitor usage patterns and improve the functionality, security, and performance of the Website and Services;
        • To conduct internal research and analysis.
      • Advertising and Marketing
        • To provide You with information about similar products, services, or promotions (subject to Your right to opt-out);
        • To personalise and measure the effectiveness of marketing content or campaigns;
        • To enable targeted advertising through third-party providers, as further outlined in Our Cookies Policy.
      • Legal and Administrative Obligations
        • To comply with legal obligations, including responding to lawful requests from public authorities;
        • To protect the rights, property, or safety of the Company, its users, or the public;
        • To prevent, detect, and investigate fraudulent or suspicious activity.

 

  • Sharing of Your Personal Information
    • Your Personal Information may be disclosed under the following limited circumstances:
      • Service Providers
        • We may share Your Personal Information with trusted service providers who perform services on Our behalf, such as:
          • Analytics and performance monitoring;
          • Email and communication distribution;
          • Payment and billing processing;
          • Hosting and maintenance of the Website.
        • These providers are contractually obligated to protect Your data and may not use it for any purpose other than delivering the contracted services.
      • Business Transfers
        • In the event of a business transaction (e.g. merger, acquisition, sale of assets), Your Personal Information may be transferred as part of the business assets. You will be notified of such a transaction and provided with the opportunity to exercise Your rights regarding such Personal Information.
      • Affiliates
        • We may share information with Our affiliates, provided that such Affiliates process the Personal Information in a manner consistent with this Policy and applicable data protection laws.
      • Business Partners
        • Information may be shared with business partners to jointly offer products or services, subject to Your prior consent where required.
      • Public Interactions
        • If You choose to interact in public areas of the Website (e.g. forums, comment sections), or via third-party social platforms, the information You provide may be visible to other users and may be accessed or distributed publicly.

 

  • Retention of Your Personal Information
    • We will retain Your Personal Information only for as long as necessary to fulfil the purposes for which it was collected or subsequently processed, including for the purposes of satisfying any legal, regulatory, contractual, tax, accounting, or reporting obligations.
    • Where retention is based on Your consent, We will retain Your information until such consent is withdrawn, unless continued retention is required or permitted by law, or for the establishment, exercise, or defence of a legal claim.
    • We may retain Usage Data and related analytics for internal purposes (such as improving service functionality, enhancing security, or conducting statistical research). This data is typically retained for a shorter period, unless a longer retention is required by law or justified to fulfil a lawful purpose.
    • Once the applicable retention period has expired, Your Personal Information will be securely deleted or de-identified in accordance with applicable data protection legislation.

 

  • Transfer of Your Personal Information
    • Your information, including Personal Information, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located.
    • It means that this information may be transferred to, and maintained on, computers located outside of Your jurisdiction where the data protection laws may differ than those from Your jurisdiction.
    • Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to such transfer.
    • The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Information will take place without adequate controls in place to protect Your Personal Information.

 

  • Disclosure of Your Personal Information
    • Business Transactions
      • If the Company is involved in a merger, acquisition, restructuring, or sale of assets , Your Personal Information may be transferred to the relevant successor or purchaser.
      • Where feasible, We will provide notice before such transfer occurs, and Your Personal Information becomes subject to a different Privacy Policy.
    • Law enforcement
      • The Company may disclose Your Personal Information where required to do so in terms of any applicable law, regulation, subpoena, court order, or request by a competent governmental or regulatory authority.
    • Other legal requirements
      • The Company may disclose Your Personal Information in the good faith belief that such action is necessary to:
        • To comply with a legal obligation;
        • To protect and defend the rights, property, or safety of the Company, its employees, or others;
        • To prevent, detect, or investigate potential wrongdoing, fraud, or security incidents in connection with the Service;
        • To ensure the personal safety of Users of the Service or the general public;
        • To defend against legal claims or protect against legal liability.

 

  • Security of Your Personal Information
    • We are committed to safeguarding Your Personal Information and implement appropriate, reasonable technical and organisational measures to prevent loss, unauthorised access, disclosure, alteration, or destruction of Personal Information, in accordance with section 19 of POPIA.
    • These safeguards include secure data storage, access controls, encryption, and regular monitoring.
    • Where Service Providers process Personal Information on Our behalf, they are contractually bound to implement similar security measures.
    • Whilst the Company is committed to the above, the Company cannot guarantee absolute security.

 

  • Detailed Information on the Processing of Your Personal Information
    • We may use authorised third-party service providers (“Service Providers”) to assist in delivering and improving our Website and Services. These Service Providers may have access to Your Personal Information only to the extent necessary to perform specific tasks on Our behalf and are contractually required to protect such data and not use it for any other purpose.
    • Website Analytics
      • We may use analytics tools (such as Google Analytics or similar platforms) to track and analyse Website usage in order to improve our functionality, performance, and user experience. These tools may collect anonymised information about Your interaction with the Website. You can manage your cookie preferences as described in our Cookies Policy.

 

  • Email Communications
    • If You provide Your consent, We may use Your Personal Information to send You newsletters, updates, or promotional communications. You can withdraw Your consent or opt out at any time by following the unsubscribe link provided in such communications or by contacting Us directly.
  • Advertising
    • If We use advertising or remarketing tools, these may rely on cookies or similar tracking technologies to serve personalised ads based on Your interactions with Our Website. You may manage these settings through Your browser or by adjusting preferences in accordance with our Cookies Policy.

 

  • Your Rights:
    • As a Data Subject, You have the right to:
      • Access the Personal Information We hold about You;
      • Request correction, deletion, or update of inaccurate or outdated Personal Information;
      • Object to the processing of Your Personal Information under certain circumstances;
      • Withdraw consent where processing is based on Your consent;
      • Lodge a complaint with the Information Regulator.
      • To exercise any of these rights, please contact Us using the on this Website.

 

  • Children’s Privacy
    • Our Services are not intended for use by persons under the age of 18. We do not knowingly collect or process Personal Information from minors without the necessary consent of a competent person (as defined in POPIA), being a parent or legal guardian.
    • If You are a parent or guardian and become aware that a minor has provided Us with Personal Information without your consent, please contact Us. Upon becoming aware of such disclosure, We will take reasonable steps to delete the information from Our systems, unless further retention is required by law.
    • Where We do collect Personal Information from a minor, such processing will only take place where it is lawful, justifiable, and with verified consent from a competent person. In such cases, certain features of the Website or Services may be restricted to protect the minor’s rights.

 

  1. LINKS TO OTHER WEBSITES
    • The Website may contain links to external websites or services that are not owned, controlled, or operated by the Company. These links are provided for your convenience only.
    • Please note that this Privacy Policy does not apply to any third-party websites. We encourage You to review the privacy policies and terms of use of any such third-party websites before disclosing any Personal Information.
    • The Company accepts no responsibility or liability for the content, privacy practices, or data protection measures of any third-party websites or services linked to or from Our Website.

 

  1. CHANGES TO THIS PRIVACY POLICY
    • The Company may amend or update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the features of the Website and Services.

 

  • When updates are made, the revised Privacy Policy will be published on this page with an updated “Last updated” date at the top of the document. Where required by law or where the changes are material, We will provide additional notice, such as via email or a prominent notice on the Website.

 

  • You are encouraged to review this Privacy Policy periodically to stay informed about how We collect, use, and protect Your Personal Information. Continued use of the Website or Services after any changes constitutes Your acceptance of the revised terms.

 

  1. CONTACT US
    • If You have any questions about this Privacy Policy, You can contact us by email: ubuntu@endecon.co.za

 

 

Document Change History

Revision Date Changes Approval
0 01.09.2025 New Document Yes

 

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